Where is my withdrawal?
By Oleh Vasylenko
updated 2 months ago
I've transferred my funds out of Orderbook, but they haven't arrived.
To check your withdrawal:
- Verify that you have sent your funds to the appropriate service. The service must support transactions executed from your smart contract. More on this issue in this article.
- Check your mail. You should find a withdrawal confirmation letter. Carefully check the recipient address to avoid false withdrawals.
- Go to the balance page and check the history of the asset you’ve withdrawn. You may see a pending outgoing transaction. Please stay on the site till the withdrawal has finished.
- If there is no pending withdrawal in the history, contact support.
- Please recheck the recipient address for incoming internal transactions. You can do this using https://etherscan.io.
- If you are still having difficulties, please contact our support team.